Terms & Conditions

Only equipment purchased through Leadership Martial Arts may be used in class. There are no exceptions to this rule. The use of second hand equipment is not permitted under any circumstances. Worn out or defective equipment must be replaced. These conditions are in place for your protection.

Delivery information

Collection from your training location

We will endeavour to have your items ready for your collection within 7 days from ordering. It certain circumstances however deliver may take up to 14 days. Should there be any shortfalls in your order then you will be notified by E-mail and given an approximate delivery date.

Standard UK Mainland delivery

Delivery to your home address can be arranged and is charged at a standard rate of £15 per order.

Urgent Orders
For a Priority Next Day Delivery, orders will be subject to an extra £10.00 surcharge. This will entitle your order to be processed immediately and in this case must be placed by telephone via our office. Orders will only be accepted if stock is available for despatch.

How to pay

Advance payments required on all orders prior to despatch. Payments accepted: Visa , MasterCard, Switch, Connect (all debit cards). Cheques (allow 5 working days to clear), postal orders, banker's draft, direct money transfer. Please do not send cash.

You can pay using any of the following methods:

Customer Support and Service

If you wish to talk to a human being about anything relating to Leadership Martial Arts Ltd or the website, or if you have any general queries you can phone us on 01793 825938.. Our offices are open from 9am-5pm (GMT) Monday to Friday except for bank holidays, but you can send us an email to enquiry @leadershipma.co.uk at any time and we will respond as quickly as possible - we have a skeleton staff monitoring emails when the offices are closed.

Our Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you to process your order successfully and to provide you with the best possible service. The only information we collect is the information that you enter when you register or place an order with us - we never collect any other data about you without your knowledge, Information is collected lawfully and in accordance with the Data Protection Act 1998

Your details are held by Leadership Martial Arts Ltd and are never shared with other organisations. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

Whilst we may e-mail you using your supplied e-mail address for queries about your orders or for order confirmation, we will not e-mail you in the future unless you have given us your consent.

We use technology to track the patterns of behaviour of visitors to our site, but this is done completely anonymously and without the use of "cookies".

The only time we use cookies is if you choose to save your shopping cart (so that you can return to the site with the contents of your cart still intact.


Terms and Conditions

  1. The terms of the contract do not affect your statutory rights
  2. Retail prices are shown inclusive of VAT.
  3. Returned or represented cheques will be charged a £10.00 administration fee
  4. Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of despatch
  5. Claims arising from shortages or damages must be made within 3 days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage
  6. Goods dispatched to a third party are at your own risk
  7. Goods remain the property of Leadership Martial Arts Ltd until full payment has been received
  8. All goods are subject to delivery costs unless collected from our premises giving prior notice

Your right to cancel your order: cancellation notice

Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.

The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned Leadership Martial Arts Ltd can arrange for the goods to be collected and direct cost will be returned from the refund total.


Returns

Returned goods will only be accepted for exchange/refund when returned as new in original wrappings within 14 days of purchase. The cost of returning the goods are at the customer's cost, we only exchange or refund the value of the goods, not the postage and packing

The following cannot be returned:


Our Complaints Procedure

If you have any complaints about Leadership Martial Arts Ltd, regarding orders, products or anything else please contact us on 01793 825938 or send an email to enquiry @leadershipma.co.uk. We take complaints and problems seriously and promise to:

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